Terms of sales

DELIVERY TIMES, SHIPPING RATES (NOT INCLUDING FURNITURE AND ITEMS MADE UPON ORDER)

For a delivery to France, you can choose between these two delivery modes:
Delivery modeDelivery time
(business days)
Cost
(per order)
Standard mode Delivery within 48 hours
"Ordered before noon, delivered the day after tomorrow"
6,90€
offered for any order of 65€ or more
Express mode Delivery within 24 hours
"Ordered before noon, delivered tomorrow"
14,90€
For a delivery outside France, we use the standard mode and compute approximate delivery times depending on the selected shipping country:
Destination outside FranceDelivery time
(business days)
Cost
(per order)
Zone 1
Belgium, Germany, Switzerland, Italy, Spain, United-Kingdom, Luxembourg, Netherlands
Delivery within 4 to 10 business days 14€
offered for any order of 100€ or more
Zone 2
Austria, Denmark, Ireland, Portugal, Sweden
Delivery within 4 to 10 business days 16€
offered for any order of 150€ or more
Other countries Delivery within 10 to 12 business days Starting at 25€ (1)
In all cases the shipping costs and a forecasted delivery date "at the latest" are computed and displaid before order validation. This date is approximate and non contractual. Its being exceeded cannot justify the cancellation of your order without prior agreement of our share. 

(1) For "other countries", the shipping rates are indicative and we may ask you a supplement in case of heavy and/or bulky parcel. In this case, we will contact you once your order is placed, after establishing the exact amount of your shipping costs. The shipment will be made with your agreement, after payment of the supplement. If you refuse, your order will be canceled and fully refunded. If you prefer, you can contact us by e-mail or by phone to know the exact shipping costs before confirming your order.

TAXES

When shipment occurs outside EEC, you do not have to pay VAT (French tax) (except specific cases). Thus prices are displaid without tax if you choose a shipping country outside EEC, including VAT otherwise.

INSURANCE OF SENDINGS

All sendings are insured against physical loss or damage. Check the parcel in front of the deliverer. If you observe any damage, describe them on the receipt of delivery. Do not forget to date, sign and keep a double of the receipt... otherwise the insurance could not apply.

PAYMENTS

The list of possible payment means may vary according to your shipping and/or billing country.
Payment means for France:
  • Credit card (Visa or Mastercard) on the secured website of our bank partner.
  • PayPal on the PayPal.com secured platform.
  • Wire transfer and check: 
    Prepare your order on a paper and post it to the following address : 
    BILBOQUET 
    9 rue Saint Guenhaël 
    56000 VANNES 
    FRANCE 

    Indicate all your details (including your e-mail address for any correspondance). For a payment by credit transfer, email us and ask for our bank account references. Attach with your order the proof of wire transfer delivered by your bank, or your check (from a French bank) established to BILBOQUET SAS (do not forget to add the shipping costs). Warning: an item in stock the day you post your order might not be available any more the day we receive your payment and process your order.

Payment means outside France: 
If your shipping and or/billing country is not France, one or several of the following payment means will be available:
  • Credit card (Visa or Mastercard) on the secured website of our bank partner.
  • PayPal on the PayPal.com secured platform.
  • Wire transfer: the references of our bank account are included in the order confirmation e-mail. For wire transfers from countries outside EEC, a supplement of 12 euros is charged to cover involved bank fee. We ship your order once payment is received.

CONSUMER RIGHTS - RETURNS

At any time within 14 days of receipt, you may return the products that you would not wish to keep. 

Warning: Any return must be preceded by an agreement from our customer service. We will deliver a return code that you will have to write on the parcel, otherwise your return would be refused at reception. Returned products must be in their original packaging, complete (accessories, manuals...), in perfect state, accompanied by a copy of the invoice. Products returned incomplete, damaged or dirtied by the customer will not be accepted. In particular, we never accept a kite that has flown, even if it has only flown one single time. Returns are made at your own cost and risk. Thus you should get an adequate insurance for your sendings. Any return accepted by our customer service will generate a credit note or a refunding (upon request by the purchaser) to the profit of the purchaser, after qualitative checking of the returned products. 

Exception: you may not return the goods that have been customized and/or produced specifically for you.

AVAILABILITY, PARTIAL DELIVERY

The availability data displayed are not contractual. In case it is erroneous, we will contact you by email within 3 business days and inform you of the date it may be delivered. 

Without explicit request from you, orders are delivered complete. If, at the time of your order, an ordered item is not available, our team will ship your order once all ordered items become available. You may ask to receive the available items, the remainder of the order being delivered later on. In such cases, shipping costs are charged for each dispatch.

INFORMATION ABOUT PRODUCTS

Pictures and texts: in spite of our will to be as precise as possible and to respect the reality of the products, it can occur that an error of description appears on a product. In such case we always do our best to correct it as soon as possible. 

We cannot be held responsible for the modifications of the products, because those can be modified without notice by the manufacturers. The photographs of the products are noncontractual. The prices, the descriptions and the colours of the products of our online catalogue are only given as an indication and may vary according to the provisioning and the economic conditions or situation. 

The products conform to the French legislation. Our responsibility could not be engaged in the event of nonrespect of the legislation of the country where the products are delivered. It is up to the customer to check nearby the local authorities the possibilities of importation or use of the products.

RESPONSIBILITY

We are not responsible for any injury, loss, claim, damage, or any indirect, incidental or consequential damages of any kind which arises out of your use of or failure to use purchased products.
Especially, regarding the kites (toy kites, sport kites, power kites), we can not be held responsible for any damage of any kind resulting in a use that would not conform to the following elementary recommandations:
  • choose a released and safe place,
  • keep away from any electric or telephonic line and other cables,
  • keep away from trees, houses, roads and lanes, water surfaces, cliffs,
  • be careful not to fly above persons,
  • do not practise near aerodromes, airports, power stations,
  • take into account meteorology and do not practise under stormy weather, with strong winds or strong variations of the wind,
  • observe the conditions of use of the products,
  • choose a kite with a traction adapted to the weather conditions and to the pilot,
  • make good use of the safety accessories recommended by the manufacturer,
  • and in all the cases: good sense is always a good reflex.
Haba furniture are in conformity with the European standards into force.

Questions regarding our about your sales policy...

If you have a question about our sales policy, feel free to contact us: